FAQs

Q. How can I buy rugs from PersianCarpetExport.com?

A. You can order different kinds of rugs through PersianCarpetExport.com.
We check your order and write you about the result.
Sometimes we invite you to make a short trip to Iran and choose your favorite rugs.

Q. What methods of payment does PersianCarpetExport.com accept?

A. The common way of trading international business is by contract; however, we accept other ways too.


Q. What shipping options are available to me as a PersianCarpetExport.com customer?

A. You can choose between vessel, air plane and truck.
It depends on where you want the carpet to be sent to, and also the order amount.

Q. How much do I have to pay for shipping and handling?

A. If you want to pay CIF, then there would be no need to pay for shipping and handling, but if you pay, FOB then you have to pay for shipping which depends on your order amount and the way you choose to have them shipped.
(Further information about CIF and FOB are available in INCOTERMS section.)


Q. How will I be contacted if I don't have an email address?

A. You can contact us by fax or phone 24/7.


Q. What happens if my rug is damaged or lost while in transit to me? Who is then responsible?

A. Since all shipping is covered by insurance, so the insurance company will be responsible. If you want us to cover with Iran's insurance, you'd better read the insurance section.

(Further information about insurance conditions is available in INSURANCE section.)


Q. How are the rugs packed?

A. Rugs are usually packed in 1.00 x 0.50 x 0.50 meter bales with approximate weight of 80 KG and covered with two layers nylon.

Q. How long does my order take to be processed?

A. When you order the specific amount of rugs, we will wash and make them ready to be exported. It usually takes about 30 days for this to be done, and then we will send them to you.

Q. What are your prices?

A. Because of the variety in Persian rugs we need to know your exact interest in the kind, quality, size, etc… Then we can write you the price in two ways: FOB or CIF. Also you can write us your favorite price, and then we will correspond with you.


Q. What are the documents that we receive with the rugs?

A. You will receive invoice, a packing list, and form